A Hardware Fingerprint is used by ModelRight to identify the machine that it is running on. When you purchase ModelRight, we will issue a key that is associated with a specific machine/Hardware Fingerprint. If you need another key for whatever reason (i.e. use multiple machines, get a new machine, etc...), simply email ModelRight support and we will promptly send you another key. We use this licensing scheme to discourage mass piracy of the product and do our best to make sure it doesn’t get in the way of legitimate customers.

Another option is to purchase a site license. A site license gives you a version that is not tied to any particular machine. The name/key pair that ModelRight will provide to unlock the product is associated with your company and not a specific machine. A site license requires the purchase of 5 or more licenses. Your company is still required to purchase enough licenses to cover each product user.

The site license versions are not listed on the website. We will send you links to the site version(s) after your purchase is processed. Once you have installed the site version, you can continue to use this link or use the "Help/Check for Update" menu item to easily update to a more recent version.
 

Technical Support is free for the first 60 days after purchase. You will need to have purchased an Annual Support contract to receive Technical Support after that. Upgrades are available only if an Annual Support contract has been purchased. If your Annual Support contract lapses for more than 30 days, you will need to purchase an Upgrade contract and an Annual Support contract to receive upgrades and Technical Support.
 

All credit card data are transmitted using the secure (encrypted) HTTP protocol according to the current SSL standard. If you still do not want to transmit your encrypted credit card number over our secure server connection, you can also send us a fax or call us (for phone and fax numbers see next question).
 

Yes, just fill out your online order and select that as your "Method of Payment".
 

Yes. We accept credit cards, check, wire transfer, purchase orders and cash. Please fill in the shopping cart and click Continue to secure order page to calculate the order total and choose your preferred payment method.
 

ModelRight is delivered electronically via Internet download. After your order has been processed, you will receive a registration email from Plimus which contains all the neccessary information to unlock the product.
 

Usually a few minutes. Plimus authorizes credit card orders almost immediately. In very few cases, if the credit card company refuses to authorize a credit card online, the authorization process must be handled manually which can take a couple of hours. You get an instant email confirmation for your order anyway. Only check orders and wire transfer take a few days.
 

The locking mechanism allows for several changes to the hardware before it is triggered. If it does get triggered, simply contact ModelRight support at support@modelright.com and request a new key(s).
 

You will need to contact ModelRight support at support@modelright.com for additional keys. Run ModelRight on any machine that you want to use and send us the hardware fingerprint as indicated on the Reminder Screen that appears as soon as you start it. We will promptly return your email with keys for those machines. If you purchase a site license, you will not need to obtain a license for each differenct machine. i.e. the site license key will work on any machine.
 

We have your address on file and will send you this information again. Just contact our support at support@modelright.com if this happens to you.
 

Yes. When you purchase ModelRight, you will be provided with a key that unlocks the evaluation version. So you don't even need to re-install. Just open your data models with the registered version of ModelRight.
 

We strive to provide the best data modeling tool with the best support. If you are not satisfied with our products, for whatever reasons, we refund orders within 30 days after purchase.
 

You get a tax invoice from Plimus, Inc. which is our online order handler. This invoice comes electronically with your registration email. If you need a hard copy, please contact Plimus, Inc. at sales@plimus.com for a paper invoice sent with regular mail at our expense. Please include your order number in the request.